What Our Clients Say

  • James and Alison were kind and helpful, really gave me a lot of support through my first ever property purchase

    Pardina SF

  • James and his colleagues were brilliant. Very knowledgeable and helpful throughout all the phases of my house purchase and I will definitely use them again. An absolute pleasure to work with.

    Jordan W

  • Paul & Paula have being doing my mortgages for years & also gave really good advice to help me get a Buy to Let mortgage too. They helped me all the way through the process when I was busy working so took the hassle and stress out of everything to make it really easy for me. Thoroughly recommend you try & use SMS.

    Jay M & Holly H

  • I had the pleasure of working with James Carson-Lee and Alison Mackenzie when applying for a remortgage. It wasn’t going to be an easy task from the start, but talking to James from the first conversation I had with him I knew we would eventually get there and put my 100% trust in him. With now living within a pandemic situation some areas of my application were a little tricky to say the least ,but with patience and the upmost efficiency knowledge and understanding of my situation James and Alison kept me on track . I’m now moving forward with a completed application and it means I will have security for the foreseeable future for my family. Both James and Alison are the most trustworthy team, helping me through a difficult period in my life but with the best outcome I could of imagined. Thank you for everything you have achieved for me and making this chapter complete

    Lisa R

  • Russell/Team; SMS were professional and helpful all the time and worked extremely hard to get our mortgage sorted out in time for the stamp duty deadline, even though we had started the process a bit late.

    Tony P

  • Paul/Paula; Superb service from the whole team. Worked extremely hard to my mortgage done, would highly recommend and will be using them again for sure.

    Matthew A

  • I highly recommend this company. Alison and James (Carson-Lee) managed to fight my corner and get a mortgage application accepted through a sole proprietor/ joint borrower option. They were both very professional and approachable during the whole process as well as keeping a positive attitude with any hiccups along the way. I’m now enjoying my new house which I never believed I would get without the help of these two. It’s been a journey and a successful one.

    Siobhan S

  • We were recommended James Carson-Lee as a mortgage broker by our daughter who he helped navigate buying her first flat in London. From the beginning James was very open and approachable and did not bombard us with jargon and was eminently patient with my many questions. With the support of Alison, Sussex Mortgages gave us a fantastic service and I really appreciated that they spent time and effort in making the whole process very smooth and easy to understand. I would recommend highly to anyone looking for a mortgage, whatever their circumstances and we would have no hesitation in using them again.

    Sally J

  • I had James Carson-Lee as my broker for buying my first flat. I really appreciated his friendly and jargon-free advice from start to finish. He kept me well-informed throughout whilst simplifying every stage we went through, so couldn’t have asked for much more.

    Lewis J

  • Alison and James (Carson-Lee) were the total professionals handling our Mortgage with all it’s complications attached for a Sole Proprietor/Joint Borrower option. Whilst dealing with the 0% stamp duty deadline. Always looking at the positives knowing their relationship with the lenders and solicitors helped us get to the end result purchase. James came as a recommendation to us and I would be happy to recommend to anyone thinking of using SMS for their mortgage options.

    Steve & Siobhan S

  • Paul was amazing! he managed to get me a mortgage when no one else could! Service was excellent with the help of Paula & the team throughout. thoroughly recommended. I have already referred my friends. will use again when I move. thank you SMS

    Krystal M

  • I have had a first class services from James (Maynard) and Vicki at Sussex Mortgage Services. James not only managed to find me a lender at an exceptional rate (one that was not available to me on the high street) but he took full ownership of all the bumps and blockages throughout the process often going above and beyond even the most reasonable expectation. He re-assured and advised constantly throughout the process and pre-empted issues ahead of them coming up. I could not have asked for a better broker. Alongside James, Vicki provided expert and timely support, was always available for a call or update and both provided excellent and accurate communication throughout the process. I would recommend James and Vicki as highly as I can. I would not have my new home without them.

    Simon K

  • I am so grateful to James (Maynard) and Vicki for their help arranging my remortgage. The new mortgage will be significantly cheaper than my previous one. I have been so impressed by the kind, friendly, efficient and professional service received and James and Vicki were always happy to (patiently!) answer any questions I had. Thank you so much!

    Katy H

  • I have been so grateful to James (Maynard) and Vicki for guiding me through the mortgage process and making it less daunting than it might have been. Their professional and kind efficiency was unerring and it has been a pleasure to work with them in this process. I can't recommend them highly enough.

    Maggie H

  • I couldn’t recommend Sussex Mortgage Services enough. They have been very easy to get hold of from start to finish and have given me lots of advise ! Highly recommend

    Tom F & Jasmine T

  • Superb service from James (Maynard) and Vicki. Always quick to answer calls, excellent advice, quick turnaround and very knowledgeable. Can't recommend too highly. Thank you :-)

    Richard R & Sarah S

  • Excellent, professional service provided by SMS. Huge thank you to Paul and Paula for continued support throughout who worked very hard to get us what we needed during a difficult time. Highly recommended!

    Braden M

  • Russell/Team; Professional Quality guaranteed. Wonderful to deal with. They managed to get me improved rates and helped me select the best deal saving me over £2000 over the fixed 2yr term. More than paid for their services. I fully recommend them.

    John C

  • James (Carson-Lee) and Alison were brilliant throughout the whole process, our personal experience purchasing our house was full of uncertainties and on top of finding us the best mortgage deal both James and Alison were there with advice at every turn. They both took the pressure off us and we’re extremely trustworthy from start to finish. Alongside our mortgage we have also been supported in finding our life insurances too. I would recommend to anybody amazing service. And for the record, James is a legend.

    Sarah P & Max W

  • Everyone genuinely cares about making sure things go well. Good deals agreed on multiple mortgages including buy to let mortgages. Will use every time.

    Stefan B

  • James (Carson-Lee) gave me extremely good advice and my re-mortgage was completed very quickly and with the minimum amount of fuss! I would have no hesitation in referring him (in fact I have already passed his details onto friends and family).

    Pippa D

  • James (Carson-Lee) organised both of our mortgages and life insurance. He was a pleasure to work with and really helpful each step of the way. I would absolutely recommend him to family and friends.

    Danielle & Alec G

  • James (Carson-Lee) was great to deal with when we switched out mortgage provider. From start to finish, he was on hand to help, from explaining why certain lenders were better for us based on our situation, to the finer details, such as when our first payment would be due. The deal on the mortgage we got through James is very good, and our repayments are very reasonable. Will certainly come here again, and happy to recommend.

    Sam & Laura Z

  • I have worked with James (Carson-Lee) professionally and personally for a few years now and he’s known by the name of ‘Gandalf the Mortgage Wizard 🧙‍♂‍‘ in my circles. The mortgage application process can be terribly admin heavy and intense but James makes it fun, he loves to exceed expectations on his customer service and most importantly the interest rate and monthly payment he secures you. I have worked with mortgage brokers for 13 years and he’s one of the very few who do best by client and not how much commission they’ll make from the bank/lender, for placing a mortgage with them. James really enjoys getting you the cheapest rate and monthly payment he can and he also offers very sound advice on insurance products too. James will also make the process fun and he’s got an incredible personality. Just have a phone call with James to discuss your mortgage options and you’ll see what he’s about.

    Paul C

  • Great advice and service, We are not the best when it comes to property investment, but Paula & Paul guided us through everything in a courteous professional manner, even when we were being difficult. Definitely would recommend them

    Paul M & Jane M-M

  • Remortgaging can be pretty stressful but James (Carson-Lee) sorted everything and got me a much better deal that I thought I'd get. If you look up ace human in the dictionary I'm pretty sure there'd be a picture of James there. He also got me a much better life insurance policy than the one I was currently on.

    Philip E

  • I worked with James (Carson-Lee) on 2 very successful occasions and referred him 3 of my very close friends, the experience was essentially a text book of success. Prompt response, very clear advices, gives accurate and simple explanations on complex financial matters related to mortgages. Cannot thank him enough, a real asset!

    Osama E-S

  • We have used SMS for our mortgages for 10+ years. Paula, Paul and all the team at SMS are super efficient, trustworthy, kind, helpful and are like the mortgage fairies. We know we can always count on them.

    Adam & Claire H

  • James Carson-Lee is brilliant. I have used him a number of times for different products and trust him completely. I feel he has my best interests at heart and will only recommend what is right for me as he is in it for the long-haul. I, in turn, will stick with him and recommend him to all my friends.

    Giorgio F

  • Russell/Vicky; were absolutely brilliant. The advice and service we received was 1st class, every step of the way. Constant contact and updates were so helpful, helping us secure the mortgage that suited our needs. Would thoroughly recommend Sussex Mortgage Services

    Tim & Stephanie M

  • Emma/Team; We were first time buyers, and Emma Martin has been a wonderful guide through the sometimes testing process! She was patient and kind, thorough and prompt - we could not have asked for a better service. It was all quite manageable in the end, and I know it is all down to Emma's positive attitude. We highly recommend Sussex Mortgage Services and would not think of going elsewhere in future. Thank you so much!

    Ethan & Lily R

  • Emma/Team; I would like to say thank you to Emma Martin for all you help in arranging a mortgage for us. You have gone above and beyond what was a VERY long process for us, always there and the end of the phone whenever we needed you. Very professional, knowledgeable and always happy to help! Thank you again! Would highly recommend

    Leanne B & Harley D

  • Emma; I would like to say thank you to Sussex Mortgage Services for all there help in arranging a mortgage for us. I especially want to thank Emma Martin who worked all the hours to arrange everything for us. She was very easy to get along with and explained everything along the way with fun and enthusiasm. Arranging a mortgage for the first time is very daunting but would definitely recommend Emma in helping anyone with there mortgage

    Ali J & Andrew T

  • Emma; the Star at Sussex Mortgage Ltd I highly recommend Sussex Mortgage Services, they made first time buying easy for me and my partner. Emma communicated with me throughout the whole process and explained everything in every little detail so I understood what I was signing up for. Overall I and my family are very happy within our family home and it's all because of Emma and Sussex Mortgage services.

    Cain H & Ellie T

  • Emma; I was referred to Emma and she was very professional and supportive throughout the process, she understood my position advised on options and found a very satisfactory solution. All delivered efficiently and positively without ever meeting. Thank you very much and I would fully recommend you to others

    Nigel J

  • Paul/Paula: Thank you. Amazing service from start to finish, both were available for any queries we had and always felt informed throughout the process and made the whole experience a breeze. Would highly recommend using the guys at Sussex mortgage service in a heartbeat.

    Joe & Steph K

  • Emma/Paula; were beyond helpful with manging the financial side of my move. I used them for my first move and will certainly be using them for my next. Emma was amazing at talking me through the different options and then explain the positives and negatives of each option. She was great at explaining complicated financial aspects of the move and breaking them down in a way i could understand. I feel i got great value for money and i would recommend them to anyone who is looking to purchase a property and wants a brokerage you can really form a relationship with.

    Joe W & Hannah S

  • Emma/Team; Thank you to the whole team at Sussex Mortgage Services. With special thanks to Emma for securing our mortgage and answering emails and calls on the weekend. We've felt supported the whole way through the process. Many thanks! Nicola & Leo

    Nicola H & Leo S

  • Russell/Team: I highly recommend Sussex Mortgage Services Ltd. Throughout the process of remortgaging my property I felt completely supported and informed, not only by the individual dealing with my specific case, but by the entire staff who were hardworking and efficient.

    Dominic A

  • Paul/Paula; Always a great service and never fail to deliver everything we need in a timely fashion.

    Dr Michael H & Dr Natasha C

  • Paula/Team; I couldn’t recommend the team at Sussex mortgage services enough. We have had a long battle with buying our dream home and the team was professional, helpful and understanding throughout going above and beyond for us. The process was smooth and we really appreciate all their hard work in getting the right mortgage for us. Thank you to the team!

    Martha & George M

  • Paul/Paula/Pam; First Class Service - Paul managed to find a much better deal than I was offered elsewhere. Will definitely use Sussex Mortgage Services again.

    Dan & Lauren H

  • Paul/Paula: Fantastic service once again from Paul and the team at Sussex Mortgage Services. They have managed to take all the stress out of a complicated situation with my mortgage and get me a great rate! I have already recommended you to family and friends.

    C E of Hove

  • Emma/Team; I have been using Sussex Mortgage Services Ltd for quite a few years now and the service has always been amazing. Emma in particular has always taken the time to explain the best offers suitable for our needs and is a real credit to the team there

    Scott R

  • Emma/Team; We have been dealing with Emma from Sussex Mortgage Services for over 3 years now and she has always given us excellent advise on our mortgage and has kept us up to date when we need to switch mortgage providers to ensure we are always getting the best rates! Excellent service and would highly recommend Emma and Sussex Mortgage Services!

    Andrew D

  • Paul & Paula; Outstanding Service. My experience with Sussex Mortgage Services was top quality from start to finish. It was my first time using these guys and I will definitely be a repeat customer as Paul and Paula made me feel at complete ease and had the most up to date information and insights when buying or remortgages a property in the wake of COVID-19. My life was made extremely easy and I always felt like I was in expert hands with all my options presented to me with thorough explanations. To summarise I would 100% recommend this company and I already have done so to a few friends. Thank you again, Paul & Paula

    Tony & Aisha W

  • Emma/Paula/Pam; Highly recommended. Emma looked after our house move earlier this year with care, attention and speed. She was honest and realistic about our financial options but was also able to offer suggestions and solutions that we otherwise would not have considered. Also helped guide us through the complex world of insurance, making sure we had the absolute best policy's for our needs. Very grateful and happy to have found SMS.

    Richard & Sherri T-C

  • Paul/Paula; Myself and my wife have used Paul and Paula on a number of occasions and can say their service is very professional and honest.

    John B & Lesley H

  • Russell/Team; Second time I've used SMS and on both occasions I've found them to be professional, honest, diligent and easy to work with. Wouldn't hesitate to recommend

    Nigel D

  • Paul/Paula; Currently using Sussex mortgage services for a third time, fantastic team headed by Paul and Paula and an excellent service.

    Jessica & Alister E

  • Emma and Paula are great. Excellent service from SMS

    Michele A & Zarina R

  • Emma/Team; Very good experience! I recommend Sussex Mortgage Services especially Emma. She always answers our questions and Emma made all the process go quickly. Ana and Pedro

    Ana & Pedro H

  • Emma/Team; We have just used Sussex Mortgage Services and would highly recommend. They took all of the stress out of what can be a really testing time and we felt completely reassured from the start. Great to communicate with by phone, email and face to face which I think is really important in these matters. We’re so impressed and will use next time should we move again.

    Stephen & Ruth S-S

  • Paul/Paula; Brilliant service from everyone at Sussex Mortgage Services. From the very beginning communication was clear right the way through to our purchase and sale. They even advised on financial matters that were not part of our contract which we were extremely grateful! We will definitely be using them again and would 100% recommend to all.

    Dave & Donna N

  • Paul/Paula; Sussex Mortgage Services where helpful and very informative, I have several mortgages and they have helped me with all of them always being friendly and professional. I would definitely recommend them and never use anyone else .

    Will & Jenni C

  • James/Paula; Both James and Paula were so helpful and efficient in helping me secure my mortgage. I can’t recommend Sussex Mortgage Services enough

    Melody R

  • Emma/Paula; Fantastic service, extremely helpful and friendly staff. Would definitely recommend and will be using again.

    Peter R

  • Paul & Paula; and the team at SMS have continued to provide us the best service out there. We have used SMS for over 10 years now - they've pulled the rabbit out of the hat every time. Thanks team SMS :)

    Adam & Claire H

  • Paul & Paula; As ever, Paul and Paula have been exceptionally helpful, even in these difficult times and have been able to find the best deals on our remortgage and sorted it all out. Always efficient, helpful and friendly. Highly recommended

    Beverley & Dominic D'O

  • Paul & Paula; have been a great help to me over the last six years thanks to their excellent knowledge and experience. They always deliver the best mortgage deal for me and I'm lucky to have them to turn to for financial advice.

    Ian H

  • Paul & Paula; We are extremely pleased with the services we have been provided with continuously over the years from Sussex Mortgage Services. They really have a brilliant and helpful team and are up to speed with current market conditions I hope your have us back for many years to come thank you. Lee and Marie West Worthing.

    Lee & Marie B

  • Emma/Team; I was recommended to contact Emma Martin from Sussex Mortgage Services by a work colleague who overheard my conversation about 'never-being-able-to-get-a-mortgage-again' due to a messy divorce etc. I had tried with various high-street banks and mortgage lenders and I simply gave up due to long winded procedures and negative answers...then I met Emma and she literally waived her magic wand and suddenly my life started to look bright again! My circumstances have been slightly different to others I must admit but not once did Emma give up on my chances and found ways I never knew existed! Her professionalism, positive can-do attitude and always being there for you, made the whole process so easy it felt like, I did not have to worry about a thing, she did everything for me. I would pay the double for the services Emma and SMS have provided, as the stress of handling all of this was taken right off my hands and I am eternally grateful for everything they have done! Thank you so so much!

    Lina M

  • Russell/Paula; Sorted our mortgage, were professional and helpful throughout the process.

    Tom & Nicola B

  • Emma; was open and honest and very personable throughout the whole process. Easily contactable and open all hours! The service given was great and would recommend her as an extremely knowledgeable service that will save you money.

    Nicolas C & Sally T

  • Rebecca/Paula; Can't recommend highly enough. Friendly and efficient, talked me through what I thought was a complicated process but turned out to be relatively easy process, all down to the team here. For any advice in this area I would certainly recommend them to anyone. In fact I'm booking my next call already for some more expert advice.

    John B

  • James/Paula; Both James and Paula were incredibly professional and helpful throughout the adventure that was buying our first home! It was definitely a very worthwhile investment and their expertise was hugely valuable. We have been recommending them to all our friends.

    Tommy & Sophie A

  • Emma; at Sussex Mortgage Services was extremely thorough and professional when helping me select the most suitable mortgage product. This process was genuinely the least stressful part of moving and the advice given was sincere and transparent. I'm extremely happy with the level of service received and wouldn't hesitate to recommend to others.

    Nat W

  • Rebecca/Team; Used Sussex mortgage services to help us buy our first home and what a great friendly bunch of people, they couldn’t do enough for us, all we done was relax and enjoyed the experience and they done everything for us! Now we are happy in our first home

    Wesley & Alison T

  • Emma; at SMS guided us through our first house purchase 2 years ago and made a reality of something we thought could never happen. (Both self employed and not so young, first time buyers ....) She took all the stress and confusion out if it and I trust her implicitly. This time round for our remortgage , again she has taken control and we have not had to worry about a thing. She is simply brilliant and I wouldn’t use anyone else, can’t recommend her highly enough. Cath and Mick

    Catthy B & Mick F

  • Emma/Team; at SMS was absolutely fantastic. As first time buyers we felt completely clueless at first, but Emma guided us through the whole process - keeping us calm along the way! Any queries we had were dealt with very swiftly, and we were regularly updated with the status of our application. Thank you Emma and the team - we wholly recommend your services!

    James B & Hannah K

  • Paul/Team; Fantastic service and advice throughout. Make sure you speak to the team whatever your requirements are. They will be sure to help.

    John & Nadine H

  • Emma/Team; My time working with Emma and the team at Sussex Mortgage Services has been nothing else but 1st class. We have gone through a very difficult first house purchase and the support was excellent and the follow ups made this much easier. She acts as a friend and is not afraid to tell you the truth. Listen to her and the process is much easier. Emma worked her magic and got us a fantastic mortgage offer without any issues. In the run up to working with SMS Ltd, I had spoken to many other mortgage brokers but I need to say this. Stop wasting your time with others and just call Emma. You will not be disappointing by the professionalism on offer here. Emma works in a unique fashion to anything I have seen and after a 7 month time working together with difficult circumstances, I look forward to her calls and the friendship that has been built from it. I cannot recommend highly enough!!!

    Alex R-S & Charlotte B

  • Rebecca/Paula; and all of the team have been fantastic. They have been supportive and helpful from start to finish and I cannot see myself going anywhere else for Mortgage advice. Thank you all again!

    David & Sophie T

  • Emma/Team; Super service and great help to get everything sorted, helped get into our lovely new home and do all the work we want to do to it making it extra special!

    Gareth H & Emma J

  • Paul & Paula; Very helpful people who got me a good deal, kept me regularly informed throughout the whole process including chasing things up for me - all for a very reasonable fee - highly recommended

    Anthony & Georgina C

  • Rebecca/Team; Rebecca and the team were excellent. I was a first time buyer so much of the paperwork was new to me. Rebecca was patient, helpful and explained everything clearly. The team were always quick to respond with any queries that arose. I cannot recommend Sussex Mortgage Services enough.

    Louise K

  • Emma/Team; Emma and the team have been brilliant in both my first-time-buyer mortgage and my remortgage. Competitive quotes and very helpful. And I have already happily referred Emma.

    Ken C

  • Rebecca; Couldn't be happier with the service provided! Rebecca, who dealt with my mortgage, was very friendly and courteous, and in my opinion went above and beyond to ensure my mortgage needs were met. Would highly recommend....

    Andre N-B

  • Emma/Team; Really very happy with the service provided by Sussex Mortgage Services. This is the second time we've used them, first time was to change our Life Insurance 6 months ago so when our mortgage deal came to an end we were back in contact with Emma from SMS. Emma always strives to find the right deal and also suggests different approaches to test what we really want / need from a product which we really appreciate. After settling on a product Emma was very diligent and helpful throughout the application process. We never had to chase Emma for feedback on progress and Emma was very sensitive around feedback times ensuring that it was a good time to talk.

    Martin B & Kirtsy M

  • James/Team; Really helpful and responsive through process - thoroughly recommend

    Nigel P

  • Paul/Paula; 5 star professional service provided as always, would highly recommend to anyone that is looking for a mortgage!

    Sam & Jodie A

  • Rebecca/Team; Excellent and very helpful service from Sussex Mortgage Services as my case was a bit complicated. They managed to help me get exactly what I needed and did all the hard work for me which was great as I had loads of other things to do. I would definitely recommend them. Very nice and pleasant and friendly too, which was good. And they seemed to know lots of people and have lots of knowledge which worked out very well. Thanks so much. I love my new house too!

    Eve B

  • Paul & Paula; This is the 4th time that we've used Sussex Mortgage Services Ltd and I will continue to use them for every remortgage or house purchase. Every contact has been highly professional and extremely prompt even when I've had issues with 3rd parties. They are able to provide competitive quotes for other services such as surveys and house insurance and all round take the stress and strain out of moving/buying a home.

    Peter O & Laura K

  • Emma/Team; SMS were excellent in arranging the mortgage on a new purchase. They agreed an excellent interest rate and deal from the bank we bank with, better than what the bank were offering direct. We would like to thank SMS , Emma Martin and the girls in the office. Many thanks and we highly recommend SMS.

    Matt E & Tara P-E

  • Emma; has always been amazingly helpful and easy to contact. She has done my mortgage and remortgage and I will definitely use her again. Definitely recommend very highly.

    Claudia H

  • Paul/Paula; Great service, always on hand to help and answer any questions. Would highly recommend.

    Damien & Vicky D

  • Emma; has been an absolute star from start to finish with helping us to re-mortgage. She's been amazing at keeping it quite stress free for us and has always kept us in the loop at every stage and giving us all options.

    Paul & Louisa S

  • Rebecca/Team; Excellent service from Rebecca and team from start to finish! Very flexible meetings at home to work around feeding our little one. Hassle free as co-ordination all taken care of with estate agents and solicitors. Would highly recommend!

    Nick & Emma W

  • Paul & Paula; This is my second time using SMS and with absolute pleasure. A very quick and hassle free Re-mortgage. 5 Star service from Paul, Paula and their team!! Thanks again.

    Jack B & Jasmine F

  • Emma/Team; Professional service by Emma and the team, found the best product and very quick offer obtained.

    Nigel H

  • Emma/Team; Sussex mortgage services supported us throughout our application. Emma went above and beyond to make sure we were happy with our choice of mortgage and insurance. Thank you!

    Becky B

  • Emma; helped us to find a mortgage provider despite lots of providers turning us down due to difficult circumstances. Overall would recommend!

    Ceri A

  • Emma/Russell/Team; The entire team at SMS is just awesome. The kind of professionalism and friendly behaviour Russell, Emma, Paula, Alison and Pam exhibited through the months we are associated with them, is just incredible and commendable. Thanks to them, we sailed through our property mortgage application and insurance needs very smoothly. They are an absolutely fantastic team to get financial services from. We would recommend them to everyone.

    Reena & Bala M

  • Paul & Paula; Great service, guidance, and advice from start to finish , making the somewhat stressful time of moving house, seamless. Very professional throughout. Highly recommend

    Russell & Joanne B

  • Emma/Team; SMS did a great job in finding me 2 mortgages for 1 property (a Let to Buy Mortgage on my current home and a residential mortgage on my new home. Emma my adviser did everything she could to over come all the obstacles that the lenders randomly put in our way! It was a bit of a slog for the LTB mortgage for various reasons but Emma didn't give up and was incredibly hardworking every step of the way. She also has an incredibly cheerful and upbeat nature and an encyclopedic knowledge of the mortgage market. She secured a great value mortgage for me and I would thoroughly recommend her and everybody else at SMS

    Simon R

  • Emma/Team; Myself and GF Sam, used SMS/Emma for our “first time buyer” mortgage application in March. Throughout the process, Emma was excellent, she was very helpful with the many questions we had and was always careful to sit and take time to explain why one option wasn’t working and another maybe a better option. The ladies in the office are always so welcoming and friendly, it makes any feeling of pressure or stress that much easier to handle as you know they’re working hard for you! Emma personally, was always available for us in the office and by phone, even though she had many other clients and ongoing family commitments, she would still give us that quick call or email to make sure we knew what was happening. Sorry this review has taken so long, but thanks to you guys we’ve moved into our first home now and are finally realising a dream. We couldn’t recommend Emma and the SMS team highly enough. Thanks, from Paul & Sam.

    Paul K & Sam T

  • James/Team; was a wonderful, helpful advisor and very accommodating of the chaos that my kids would bring to his office every time I went in for a meeting! We are very grateful to him for helping us through buying our home and will be going back to him whenever the need arises next.

    Neil H & Asha A

  • Russell/Paula; Exceptional service from Russell and Paula! I agree with all the previous comments and would highly recommend SMS. Despite difficult circumstances, I had two mortgage applications submitted and approved within a very short period of time. Aside from doing a great job, the team genuinely cares about their clients! I'd like to publicly say a very big thank you to Russell and Paula for all their support. I really can't praise them enough!

    Nicola C

  • Rebecca/Team; Professional, Friendly, and helpful throughout the whole re-mortgage process. Rebecca and the team went above and beyond to help us through the process. Would highly recommend.

    Nicholas & Caroline M

  • Russell/Pam; I literally cannot rate the service I received from Russell and the team at Sussex Mortgages any higher. As a first time buyer, and having a complex case (i work outside the UK) I was a little green and honestly overwhelmed by all of the information / requirements and procedures it takes to get a mortgage. Russell has a very personal approach, he explains everything in "real English" and genuinely wants to get you the best deal and to make sure you are comfortable and happy at every stage of the process. I also dealt with Pam on a few occasions and felt the same level of personal care. Thank you so much !! Isla (ps i am now a home owner!!:) )

    Isla F

  • Paul/Paula/Team; I've always found the team at Sussex Mortgage Services to be extremely professional and friendly. Dealing with them makes the whole process of mortgaging incredibly easy and hassle free. I really can't recommend them enough!

    Stephen & Margaret B

  • Paul/Paul/Team; Renewed my Mortgage with the team at SMS who made the process so simple and stress free. The guys were always at the end of the phone or an email and were straight back with a response. The whole process was relatively quick and I was always kept up to date with information and progression regarding my renewal. Highly recommended!

    Ashley P & Nicola H

  • Paul/Paula/Team; SMS has helped me and my extended family buy 3 houses now and every time they've pulled out all the stops for us and made quite frankly miracles happen! It's clear that Paul, Paula and their team work incredibly hard, working well with solicitors, banks and estate agents; they really do take the stress out of buying a house. I would highly recommend SMS.

    Adam & Claire H

  • Emma/Team; dealt with my mortgage application very efficiently and professionally. I would recommend Emma and the team at Sussex Mortgage Services!

    Naomi D

  • Emma/Team; We had great service and communication with Sussex Mortgage Services. Would highly recommend.

    Tamsyn M

  • Paul/Paula; Great service from start to finish. Really good communication from start to finish from Paul and his team. I will continue to use SMS for all my mortgage finances in future

    Dave B & Sian E

  • Paul/Paula; Fantastic service from Paul and his team. Very supportive and helpful throughout the entire process. Was a stress free journey and great value for money! Thank you.

    Braden M

  • Emma; dealt with Emma from the point of finding the right house and mortgage to arranging life insurance. Her relaxed yet professional and caring approach to finding us the right deals helped make the whole move experience less stressful, almost enjoyable! We have no hesitation in recommending her.

    Nicola & Jason T

  • Emma; Helpful and Trustworthy. Emma was super and helped us throughout the process. She also reassured us, supported us and explained everything in detail.

    Fabrizio B

  • Emma was always kind, helpful and available for any questions and doubts. She really made the whole process of buying our first flat (and life insurance as well) less stressful for us. Highly recommended and thanks again.

    Ivan D B

  • James, Ali & Paula; Couldn't thank all at SMS enough for their patience, support, and advice, especially James, Ali, and Paula for simplifying the mortgage process and providing an excellent service,

    John H & Lucy E-M

  • Russell; Russell made things very simple when applying for my mortgage amongst many other obstacles I had to deal with. He was very friendly and approachable and I would have no hesitation in recommending him

    Hayley T

  • Russell & Team; Russell Parker and his team at Sussex mortgages are fantastic - I’m really pleased with the time, energy and enthusiasm they put into sourcing the best possible deal for me! ...great value for money by interrogating the huge competitive market and coming back to me with the pros and cons of all the options

    Ashley R

  • Russell & Team; Accessible, supportive, honest, professional....what more could you ask for? Sussex Mortgage Services helped us buy our first house and more recently our second. Top team, top performance, outstanding value for money!

    David & Jessica G

  • Russell; Couldn't thank Russell enough for all his help with our mortgage. He made the process very easy and found us the amount we needed to borrow at a extremely better rate than we had been offered by our existing lender

    Nicky & Catherine R

  • Paul, Paula & Team; Fantastic service and customer care, cannot recommend these guys enough, thank you!

    Nick & Megan M

  • Paul/Paula; & the team have helped me with my mortgages over the past 10 years. The process was quick, easy & without worry on my part as I knew the team had everything in hand. I can’t thank SMS enough.

    Theresa P

  • James/Team; We have been delighted with the excellent service and advice from James. He has been brilliant in sorting out the re-mortgage of our property and has saved us a small fortune compared to what we were offered by our existing lender. Paula and Ali have also been fantastic making sure we were kept up to date on the progress every step of the way. Using SMS has really taken all the stress out of the process and we will definitely be using them again and recommending them to our friends and family.

    Rachel & Steven D

  • Emma; Fantastic service from Emma Martin. Without her Kindness helpfulness and guidance I am sure we would not be able to buy our Dream house. I would highly recommend SMS

    Rachel & Ian G

  • Paul/Paula; We have used Paul and Paula for our Mortgage 3 times now and they also helped set up our life insurance, they always treat us very well and very professionally.

    John & Lesley B

  • Emma/Team; I cant praise Emma's' services at SMS enough. We had a mortgage offer within days of application and were able to move far quicker than we anticipated. By listening to our needs Emma helped us secure the home we viewed, but thought we would never be in a position to move quickly on. I cant thank her enough

    Angela F & Stacy W

  • SMS Team; Very many thanks for all your hard work, support, encouragement and efficiency regarding my re-mortgage application - you have all been wonderful from start to finish! Kind regards

    Rachel B-R

  • Emma/Team; A brilliant company, The Sussex Mortgage Company have supported us through a difficult transition with kindness, thoughtfulness and detailed work. They were there for any query and very helpful. Emma Martin has done a fantastic job and we will continue to use the firm as we need them in the future. Thank you for all your work!

    Amber H & David H

  • Paul/Paula; Fantastic service as always, friendly, honest and efficient. Would recommend to anyone. Thank you for all your help

    Sam & Jodie A

  • Emma/Ali; SMS have been fantastic!! I have had so much support from Emma Martin, she really went over and above in terms of offering me advise and guidance during my first purchase. Couldn't recommend enough!

    Jordan M & Carl T

  • Paul/Paula; have always been very easy to deal with and have been very proactive with our finances. I have recommended them to numerous Friends who have all had a fantastic experience with them.

    Marc & Tammy C

  • James & Ali; An amazing service from SMS We have just remortgaged through SMS. I don't know how we would have coped without them to be honest! I would like to particularly thank James for all his expertise and wisdom and Ali for her advice, sensitivity and reassurance when I was being neurotic! They really did assist us all the way through the process, patiently explaining what was going on and keeping us updated at each stage. Thanks also to other members of the team I have spoken to along the way, who were always really helpful too. We would highly recommend SMS, especially for people (like me) who are a little daunted by things like mortgage applications ….it is reassuring to find a company who operate with such integrity. Highly recommended

    Andy & Cathy R

  • Emma/Paula/Alison; were brilliant in helping us to finance our move. We really appreciated them going the extra mile to secure us a good deal on our home loan and insurance. Emma deserves a special mention for steering us along because we are buyers in our fifties, and that presents a whole host of issues!

    Ian M & Jennie H

  • Paul/Paula; Great support through the process and always there to help when needed.

    Steve & Ali N

  • Ian/Paula/Ali; Amazing company! They helped us so much and worked so hard to help us throughout the whole process. We got an excellent rate, personal service and they even helped out on evenings and weekends which is exactly what we needed. They responded to every email quickly and professionally and we will certainly be using them again in the future!

    Clare L & Joe C

  • Paul/Paula; SMS went over and above. A helpful and friendly company where nothing was too much trouble. I needed a great deal of help with a re-mortgage and they took away all the stresses and strains associated with such things. I also found the degree of service was all encompassing , they dealt with the solicitors , valuers and the lenders themselves. My wife & I would heartily recommend them to anyone who needs mortgage and financial advice.

    Kevin & Linda W

  • Ian; Dear Paula, It has been a pleasure dealing with Ian and your company, he has been so incredibly helpful and accommodating of our often challenging timetables!! He’s a gem.

    Mayckol S & Soraya G

  • Paul/Paula; and the team have looked after me for a while and have always impressed me with their expert knowledge and first class service. Paul genuinely cares about getting his clients the very best deals and it really shows. He has taken such good care of me, I've always felt like was his only client.

    Stefan B

  • Ian; Alex and I would like to thank you for your advise and support through this process. We are thrilled that it has all worked so smoothly. We will of course keep in touch. Many thanks again.

    James L & Alexandra P

  • Ian & Paula; Just a quick note to say thank you for all your hard work. Sussex Mortgage Services were brilliant at helping me secure a mortgage on one of my properties. Both Ian and Paula worked incredibly hard to source the best deal and speak to the lender when I had a credit issue. Fortunately all was resolved and we were able to complete the transaction very quickly. Well done guys and thanks again. hope that we can do some more business in the future. Speak soon and thanks so much again!!

    Jose S

  • Paul & Paula; Hi both, As always thank you for your help and support.

    Dr Michael H & Dr Natasha C

  • James/Alison; Thank you to you and your great colleagues in Sussex Mortgage Services for all their support and help arranging my mortgage. Kind regards

    Behrooz M

  • Paula/James; I am happy that James has found absolutely the right vehicle for my re mortgage, given his thorough understanding of my situation and goals. As always, I have been impressed and grateful for the personal care and attention I have received throughout the process. Very many thanks,

    Rachel B-R

  • Emma, Paula & Ali; Thank you from both of us. We really appreciate all the help and will certainly be recommending you guys to our friends. Many thanks

    Dan C & Ellie W

  • James, Paula & Ali; Many thanks for your support in making it happen!

    Joe D

  • James, Paula & Ali; Thank you all for your kindness & help. I can't believe I can finally start paying off my mortgage! THANK YOU.

    Eileen M

  • James; I just wanted to take this opportunity to thank you personally for all your hard work, advice and understanding in what turned out to be probably the longest move in history (ha). Your patience throughout has been exemplary and you’re an asset to Sussex Mortgage Services. Once we’re in and settled and I have a bit of spare time, I would love to pop down and shake your hand personally. Thank you and all the team once again and I’ll be in touch soon.

    Andy M

  • Emma & Paula; we just wanted to let you know how thankful we are for everything you have done for us. We couldn't have asked for anyone better! - we look forward to working with you again.

    Doug & Abi B

  • Paul and Paula; thank you, and your team for all the help and guidance throughout my purchase - made everything very easy. really appreciated.

    Jay M

  • Ali & James; Thanks very much - we're very happy and relieved to be in! Please also pass on my thanks to James for his help - really appreciate it! We'll definitely get in touch in the future when we are next looking at mortgages... All the best,

    Dan & Josephine

  • Russell & Paula; Thank you and the team at SMS so much for helping me to remortgage. It completed today! You really helped in sorting out the issues with the valuation and ensuring smooth communications. Russell has always patiently listened to me and offered solid advice and information when I've been confused and uncertain. I've never felt pressured and have been given information about all possible options. I have sought guidance from several different advisors over the years but your company seem to care about clients and take extra steps to help. Thank you

    Maria M

  • Emma & Ali; Callum and Ronnie moved in last week and my wife and I went down to visit at the weekend. They are very happy. Thank you for all your help. Regards Mark

    Mark T

  • Emma at Sussex Mortgage Services is a gem! She made my first-mortgage process rather painless (or dare I say it - even a pleasure.) From understanding my needs, my situation, and my thinking very quickly - Emma found me competitive options and expertly progressed my mortgage through to completion; even helping to nudge the estate agents where necessary. Always at the end of the line, even on Saturdays, meant Emma was always swift in responding or quick to get hold of me when necessary. I highly recommend Emma and SMS, and I shall return.

    Ken C, (London to Brighton)

  • Ali; thank you for all your support. The whole team have been invaluable!

    Lucy D

  • Ali; I would like to thank you for all your hard work and making it a fun project. I am so glad that you took our case, I thoroughly enjoyed talking to you. When I'm next in Brighton, I'll definitely pop in a say hello. Thank you for all your support during this process. It made a big difference.

    John & Sharon M

  • Russell; has been fantastic. He is really approachable, knowledgeable and whenever we have contacted him he gets straight back to us and made the whole process as straightforward as possible. Thank you Maria & Chris.

    Maria & Chris M

  • Russell; I would like to thank you for all your help & support in making a dream come true! Your exceptional patience & dedication to your job is outstanding. These words do not adequately express how grateful I am. Best wishes Philomena.

    Philomena M

  • Paul & Paula; Thank you for everything you did for us on our mortgage. Because of your efficiency & hard work we now have a lovely new home within a record turnaround! We will always recommend you. Thank you, Dayna & Roberto.

    Dayna & Roberto