What Our Clients Say

  • Russell/Paula; Sorted our mortgage, were professional and helpful throughout the process.

    Tom & Nicola B

  • Emma; was open and honest and very personable throughout the whole process. Easily contactable and open all hours! The service given was great and would recommend her as an extremely knowledgeable service that will save you money.

    Nicolas C & Sally T

  • Rebecca/Paula; Can't recommend highly enough. Friendly and efficient, talked me through what I thought was a complicated process but turned out to be relatively easy process, all down to the team here. For any advice in this area I would certainly recommend them to anyone. In fact I'm booking my next call already for some more expert advice.

    John B

  • James/Paula; Both James and Paula were incredibly professional and helpful throughout the adventure that was buying our first home! It was definitely a very worthwhile investment and their expertise was hugely valuable. We have been recommending them to all our friends.

    Tommy & Sophie A

  • Emma; at Sussex Mortgage Services was extremely thorough and professional when helping me select the most suitable mortgage product. This process was genuinely the least stressful part of moving and the advice given was sincere and transparent. I'm extremely happy with the level of service received and wouldn't hesitate to recommend to others.

    Nat W

  • Rebecca/Team; Used Sussex mortgage services to help us buy our first home and what a great friendly bunch of people, they couldn’t do enough for us, all we done was relax and enjoyed the experience and they done everything for us! Now we are happy in our first home

    Wesley & Alison T

  • Emma; at SMS guided us through our first house purchase 2 years ago and made a reality of something we thought could never happen. (Both self employed and not so young, first time buyers ....) She took all the stress and confusion out if it and I trust her implicitly. This time round for our remortgage , again she has taken control and we have not had to worry about a thing. She is simply brilliant and I wouldn’t use anyone else, can’t recommend her highly enough. Cath and Mick

    Catthy B & Mick F

  • Emma/Team; at SMS was absolutely fantastic. As first time buyers we felt completely clueless at first, but Emma guided us through the whole process - keeping us calm along the way! Any queries we had were dealt with very swiftly, and we were regularly updated with the status of our application. Thank you Emma and the team - we wholly recommend your services!

    James B & Hannah K

  • Paul/Team; Fantastic service and advice throughout. Make sure you speak to the team whatever your requirements are. They will be sure to help.

    John & Nadine H

  • Emma/Team; My time working with Emma and the team at Sussex Mortgage Services has been nothing else but 1st class. We have gone through a very difficult first house purchase and the support was excellent and the follow ups made this much easier. She acts as a friend and is not afraid to tell you the truth. Listen to her and the process is much easier. Emma worked her magic and got us a fantastic mortgage offer without any issues. In the run up to working with SMS Ltd, I had spoken to many other mortgage brokers but I need to say this. Stop wasting your time with others and just call Emma. You will not be disappointing by the professionalism on offer here. Emma works in a unique fashion to anything I have seen and after a 7 month time working together with difficult circumstances, I look forward to her calls and the friendship that has been built from it. I cannot recommend highly enough!!!

    Alex R-S & Charlotte B

  • Rebecca/Paula; and all of the team have been fantastic. They have been supportive and helpful from start to finish and I cannot see myself going anywhere else for Mortgage advice. Thank you all again!

    David & Sophie T

  • Emma/Team; Super service and great help to get everything sorted, helped get into our lovely new home and do all the work we want to do to it making it extra special!

    Gareth H & Emma J

  • Paul & Paula; Very helpful people who got me a good deal, kept me regularly informed throughout the whole process including chasing things up for me - all for a very reasonable fee - highly recommended

    Anthony & Georgina C

  • Rebecca/Team; Rebecca and the team were excellent. I was a first time buyer so much of the paperwork was new to me. Rebecca was patient, helpful and explained everything clearly. The team were always quick to respond with any queries that arose. I cannot recommend Sussex Mortgage Services enough.

    Louise K

  • Emma/Team; Emma and the team have been brilliant in both my first-time-buyer mortgage and my remortgage. Competitive quotes and very helpful. And I have already happily referred Emma.

    Ken C

  • Rebecca; Couldn't be happier with the service provided! Rebecca, who dealt with my mortgage, was very friendly and courteous, and in my opinion went above and beyond to ensure my mortgage needs were met. Would highly recommend....

    Andre N-B

  • Emma/Team; Really very happy with the service provided by Sussex Mortgage Services. This is the second time we've used them, first time was to change our Life Insurance 6 months ago so when our mortgage deal came to an end we were back in contact with Emma from SMS. Emma always strives to find the right deal and also suggests different approaches to test what we really want / need from a product which we really appreciate. After settling on a product Emma was very diligent and helpful throughout the application process. We never had to chase Emma for feedback on progress and Emma was very sensitive around feedback times ensuring that it was a good time to talk.

    Martin B & Kirtsy M

  • James/Team; Really helpful and responsive through process - thoroughly recommend

    Nigel P

  • Paul/Paula; 5 star professional service provided as always, would highly recommend to anyone that is looking for a mortgage!

    Sam & Jodie A

  • Rebecca/Team; Excellent and very helpful service from Sussex Mortgage Services as my case was a bit complicated. They managed to help me get exactly what I needed and did all the hard work for me which was great as I had loads of other things to do. I would definitely recommend them. Very nice and pleasant and friendly too, which was good. And they seemed to know lots of people and have lots of knowledge which worked out very well. Thanks so much. I love my new house too!

    Eve B

  • Paul & Paula; This is the 4th time that we've used Sussex Mortgage Services Ltd and I will continue to use them for every remortgage or house purchase. Every contact has been highly professional and extremely prompt even when I've had issues with 3rd parties. They are able to provide competitive quotes for other services such as surveys and house insurance and all round take the stress and strain out of moving/buying a home.

    Peter O & Laura K

  • Emma/Team; SMS were excellent in arranging the mortgage on a new purchase. They agreed an excellent interest rate and deal from the bank we bank with, better than what the bank were offering direct. We would like to thank SMS , Emma Martin and the girls in the office. Many thanks and we highly recommend SMS.

    Matt E & Tara P-E

  • Emma; has always been amazingly helpful and easy to contact. She has done my mortgage and remortgage and I will definitely use her again. Definitely recommend very highly.

    Claudia H

  • Paul/Paula; Great service, always on hand to help and answer any questions. Would highly recommend.

    Damien & Vicky D

  • Emma; has been an absolute star from start to finish with helping us to re-mortgage. She's been amazing at keeping it quite stress free for us and has always kept us in the loop at every stage and giving us all options.

    Paul & Louisa S

  • Rebecca/Team; Excellent service from Rebecca and team from start to finish! Very flexible meetings at home to work around feeding our little one. Hassle free as co-ordination all taken care of with estate agents and solicitors. Would highly recommend!

    Nick & Emma W

  • Paul & Paula; This is my second time using SMS and with absolute pleasure. A very quick and hassle free Re-mortgage. 5 Star service from Paul, Paula and their team!! Thanks again.

    Jack B & Jasmine F

  • Emma/Team; Professional service by Emma and the team, found the best product and very quick offer obtained.

    Nigel H

  • Emma/Team; Sussex mortgage services supported us throughout our application. Emma went above and beyond to make sure we were happy with our choice of mortgage and insurance. Thank you!

    Becky B

  • Emma; helped us to find a mortgage provider despite lots of providers turning us down due to difficult circumstances. Overall would recommend!

    Ceri A

  • Emma/Russell/Team; The entire team at SMS is just awesome. The kind of professionalism and friendly behaviour Russell, Emma, Paula, Alison and Pam exhibited through the months we are associated with them, is just incredible and commendable. Thanks to them, we sailed through our property mortgage application and insurance needs very smoothly. They are an absolutely fantastic team to get financial services from. We would recommend them to everyone.

    Reena & Bala M

  • Paul & Paula; Great service, guidance, and advice from start to finish , making the somewhat stressful time of moving house, seamless. Very professional throughout. Highly recommend

    Russell & Joanne B

  • Emma/Team; SMS did a great job in finding me 2 mortgages for 1 property (a Let to Buy Mortgage on my current home and a residential mortgage on my new home. Emma my adviser did everything she could to over come all the obstacles that the lenders randomly put in our way! It was a bit of a slog for the LTB mortgage for various reasons but Emma didn't give up and was incredibly hardworking every step of the way. She also has an incredibly cheerful and upbeat nature and an encyclopedic knowledge of the mortgage market. She secured a great value mortgage for me and I would thoroughly recommend her and everybody else at SMS

    Simon R

  • Emma/Team; Myself and GF Sam, used SMS/Emma for our “first time buyer” mortgage application in March. Throughout the process, Emma was excellent, she was very helpful with the many questions we had and was always careful to sit and take time to explain why one option wasn’t working and another maybe a better option. The ladies in the office are always so welcoming and friendly, it makes any feeling of pressure or stress that much easier to handle as you know they’re working hard for you! Emma personally, was always available for us in the office and by phone, even though she had many other clients and ongoing family commitments, she would still give us that quick call or email to make sure we knew what was happening. Sorry this review has taken so long, but thanks to you guys we’ve moved into our first home now and are finally realising a dream. We couldn’t recommend Emma and the SMS team highly enough. Thanks, from Paul & Sam.

    Paul K & Sam T

  • James/Team; was a wonderful, helpful advisor and very accommodating of the chaos that my kids would bring to his office every time I went in for a meeting! We are very grateful to him for helping us through buying our home and will be going back to him whenever the need arises next.

    Neil H & Asha A

  • Russell/Paula; Exceptional service from Russell and Paula! I agree with all the previous comments and would highly recommend SMS. Despite difficult circumstances, I had two mortgage applications submitted and approved within a very short period of time. Aside from doing a great job, the team genuinely cares about their clients! I'd like to publicly say a very big thank you to Russell and Paula for all their support. I really can't praise them enough!

    Nicola C

  • Rebecca/Team; Professional, Friendly, and helpful throughout the whole re-mortgage process. Rebecca and the team went above and beyond to help us through the process. Would highly recommend.

    Nicholas & Caroline M

  • Russell/Pam; I literally cannot rate the service I received from Russell and the team at Sussex Mortgages any higher. As a first time buyer, and having a complex case (i work outside the UK) I was a little green and honestly overwhelmed by all of the information / requirements and procedures it takes to get a mortgage. Russell has a very personal approach, he explains everything in "real English" and genuinely wants to get you the best deal and to make sure you are comfortable and happy at every stage of the process. I also dealt with Pam on a few occasions and felt the same level of personal care. Thank you so much !! Isla (ps i am now a home owner!!:) )

    Isla F

  • Paul/Paula/Team; I've always found the team at Sussex Mortgage Services to be extremely professional and friendly. Dealing with them makes the whole process of mortgaging incredibly easy and hassle free. I really can't recommend them enough!

    Stephen & Margaret B

  • Paul/Paul/Team; Renewed my Mortgage with the team at SMS who made the process so simple and stress free. The guys were always at the end of the phone or an email and were straight back with a response. The whole process was relatively quick and I was always kept up to date with information and progression regarding my renewal. Highly recommended!

    Ashley P & Nicola H

  • Paul/Paula/Team; SMS has helped me and my extended family buy 3 houses now and every time they've pulled out all the stops for us and made quite frankly miracles happen! It's clear that Paul, Paula and their team work incredibly hard, working well with solicitors, banks and estate agents; they really do take the stress out of buying a house. I would highly recommend SMS.

    Adam & Claire H

  • Emma/Team; dealt with my mortgage application very efficiently and professionally. I would recommend Emma and the team at Sussex Mortgage Services!

    Naomi D

  • Emma/Team; We had great service and communication with Sussex Mortgage Services. Would highly recommend.

    Tamsyn M

  • Paul/Paula; Great service from start to finish. Really good communication from start to finish from Paul and his team. I will continue to use SMS for all my mortgage finances in future

    Dave B & Sian E

  • Paul/Paula; Fantastic service from Paul and his team. Very supportive and helpful throughout the entire process. Was a stress free journey and great value for money! Thank you.

    Braden M

  • Emma; dealt with Emma from the point of finding the right house and mortgage to arranging life insurance. Her relaxed yet professional and caring approach to finding us the right deals helped make the whole move experience less stressful, almost enjoyable! We have no hesitation in recommending her.

    Nicola & Jason T

  • Emma; Helpful and Trustworthy. Emma was super and helped us throughout the process. She also reassured us, supported us and explained everything in detail.

    Fabrizio B

  • Emma was always kind, helpful and available for any questions and doubts. She really made the whole process of buying our first flat (and life insurance as well) less stressful for us. Highly recommended and thanks again.

    Ivan D B

  • James, Ali & Paula; Couldn't thank all at SMS enough for their patience, support, and advice, especially James, Ali, and Paula for simplifying the mortgage process and providing an excellent service,

    John H & Lucy E-M

  • Russell; Russell made things very simple when applying for my mortgage amongst many other obstacles I had to deal with. He was very friendly and approachable and I would have no hesitation in recommending him

    Hayley T

  • Russell & Team; Russell Parker and his team at Sussex mortgages are fantastic - I’m really pleased with the time, energy and enthusiasm they put into sourcing the best possible deal for me! ...great value for money by interrogating the huge competitive market and coming back to me with the pros and cons of all the options

    Ashley R

  • Russell & Team; Accessible, supportive, honest, professional....what more could you ask for? Sussex Mortgage Services helped us buy our first house and more recently our second. Top team, top performance, outstanding value for money!

    David & Jessica G

  • Russell; Couldn't thank Russell enough for all his help with our mortgage. He made the process very easy and found us the amount we needed to borrow at a extremely better rate than we had been offered by our existing lender

    Nicky & Catherine R

  • Paul, Paula & Team; Fantastic service and customer care, cannot recommend these guys enough, thank you!

    Nick & Megan M

  • Paul/Paula; & the team have helped me with my mortgages over the past 10 years. The process was quick, easy & without worry on my part as I knew the team had everything in hand. I can’t thank SMS enough.

    Theresa P

  • James/Team; We have been delighted with the excellent service and advice from James. He has been brilliant in sorting out the re-mortgage of our property and has saved us a small fortune compared to what we were offered by our existing lender. Paula and Ali have also been fantastic making sure we were kept up to date on the progress every step of the way. Using SMS has really taken all the stress out of the process and we will definitely be using them again and recommending them to our friends and family.

    Rachel & Steven D

  • Emma; Fantastic service from Emma Martin. Without her Kindness helpfulness and guidance I am sure we would not be able to buy our Dream house. I would highly recommend SMS

    Rachel & Ian G

  • Paul/Paula; We have used Paul and Paula for our Mortgage 3 times now and they also helped set up our life insurance, they always treat us very well and very professionally.

    John & Lesley B

  • Emma/Team; I cant praise Emma's' services at SMS enough. We had a mortgage offer within days of application and were able to move far quicker than we anticipated. By listening to our needs Emma helped us secure the home we viewed, but thought we would never be in a position to move quickly on. I cant thank her enough

    Angela F & Stacy W

  • SMS Team; Very many thanks for all your hard work, support, encouragement and efficiency regarding my re-mortgage application - you have all been wonderful from start to finish! Kind regards

    Rachel B-R

  • Emma/Team; A brilliant company, The Sussex Mortgage Company have supported us through a difficult transition with kindness, thoughtfulness and detailed work. They were there for any query and very helpful. Emma Martin has done a fantastic job and we will continue to use the firm as we need them in the future. Thank you for all your work!

    Amber H & David H

  • Paul/Paula; Fantastic service as always, friendly, honest and efficient. Would recommend to anyone. Thank you for all your help

    Sam & Jodie A

  • Emma/Ali; SMS have been fantastic!! I have had so much support from Emma Martin, she really went over and above in terms of offering me advise and guidance during my first purchase. Couldn't recommend enough!

    Jordan M & Carl T

  • Paul/Paula; have always been very easy to deal with and have been very proactive with our finances. I have recommended them to numerous Friends who have all had a fantastic experience with them.

    Marc & Tammy C

  • James & Ali; An amazing service from SMS We have just remortgaged through SMS. I don't know how we would have coped without them to be honest! I would like to particularly thank James for all his expertise and wisdom and Ali for her advice, sensitivity and reassurance when I was being neurotic! They really did assist us all the way through the process, patiently explaining what was going on and keeping us updated at each stage. Thanks also to other members of the team I have spoken to along the way, who were always really helpful too. We would highly recommend SMS, especially for people (like me) who are a little daunted by things like mortgage applications ….it is reassuring to find a company who operate with such integrity. Highly recommended

    Andy & Cathy R

  • Emma/Paula/Alison; were brilliant in helping us to finance our move. We really appreciated them going the extra mile to secure us a good deal on our home loan and insurance. Emma deserves a special mention for steering us along because we are buyers in our fifties, and that presents a whole host of issues!

    Ian M & Jennie H

  • Paul/Paula; Great support through the process and always there to help when needed.

    Steve & Ali N

  • Ian/Paula/Ali; Amazing company! They helped us so much and worked so hard to help us throughout the whole process. We got an excellent rate, personal service and they even helped out on evenings and weekends which is exactly what we needed. They responded to every email quickly and professionally and we will certainly be using them again in the future!

    Clare L & Joe C

  • Paul/Paula; SMS went over and above. A helpful and friendly company where nothing was too much trouble. I needed a great deal of help with a re-mortgage and they took away all the stresses and strains associated with such things. I also found the degree of service was all encompassing , they dealt with the solicitors , valuers and the lenders themselves. My wife & I would heartily recommend them to anyone who needs mortgage and financial advice.

    Kevin & Linda W

  • Ian; Dear Paula, It has been a pleasure dealing with Ian and your company, he has been so incredibly helpful and accommodating of our often challenging timetables!! He’s a gem.

    Mayckol S & Soraya G

  • Paul/Paula; and the team have looked after me for a while and have always impressed me with their expert knowledge and first class service. Paul genuinely cares about getting his clients the very best deals and it really shows. He has taken such good care of me, I've always felt like was his only client.

    Stefan B

  • Ian; Alex and I would like to thank you for your advise and support through this process. We are thrilled that it has all worked so smoothly. We will of course keep in touch. Many thanks again.

    James L & Alexandra P

  • Ian & Paula; Just a quick note to say thank you for all your hard work. Sussex Mortgage Services were brilliant at helping me secure a mortgage on one of my properties. Both Ian and Paula worked incredibly hard to source the best deal and speak to the lender when I had a credit issue. Fortunately all was resolved and we were able to complete the transaction very quickly. Well done guys and thanks again. hope that we can do some more business in the future. Speak soon and thanks so much again!!

    Jose S

  • Paul & Paula; Hi both, As always thank you for your help and support.

    Dr Michael H & Dr Natasha C

  • James/Alison; Thank you to you and your great colleagues in Sussex Mortgage Services for all their support and help arranging my mortgage. Kind regards

    Behrooz M

  • Paula/James; I am happy that James has found absolutely the right vehicle for my re mortgage, given his thorough understanding of my situation and goals. As always, I have been impressed and grateful for the personal care and attention I have received throughout the process. Very many thanks,

    Rachel B-R

  • Emma, Paula & Ali; Thank you from both of us. We really appreciate all the help and will certainly be recommending you guys to our friends. Many thanks

    Dan C & Ellie W

  • James, Paula & Ali; Many thanks for your support in making it happen!

    Joe D

  • James, Paula & Ali; Thank you all for your kindness & help. I can't believe I can finally start paying off my mortgage! THANK YOU.

    Eileen M

  • James; I just wanted to take this opportunity to thank you personally for all your hard work, advice and understanding in what turned out to be probably the longest move in history (ha). Your patience throughout has been exemplary and you’re an asset to Sussex Mortgage Services. Once we’re in and settled and I have a bit of spare time, I would love to pop down and shake your hand personally. Thank you and all the team once again and I’ll be in touch soon.

    Andy M

  • Emma & Paula; we just wanted to let you know how thankful we are for everything you have done for us. We couldn't have asked for anyone better! - we look forward to working with you again.

    Doug & Abi B

  • Paul and Paula; thank you, and your team for all the help and guidance throughout my purchase - made everything very easy. really appreciated.

    Jay M

  • Ali & James; Thanks very much - we're very happy and relieved to be in! Please also pass on my thanks to James for his help - really appreciate it! We'll definitely get in touch in the future when we are next looking at mortgages... All the best,

    Dan & Josephine

  • Russell & Paula; Thank you and the team at SMS so much for helping me to remortgage. It completed today! You really helped in sorting out the issues with the valuation and ensuring smooth communications. Russell has always patiently listened to me and offered solid advice and information when I've been confused and uncertain. I've never felt pressured and have been given information about all possible options. I have sought guidance from several different advisors over the years but your company seem to care about clients and take extra steps to help. Thank you

    Maria M

  • Emma & Ali; Callum and Ronnie moved in last week and my wife and I went down to visit at the weekend. They are very happy. Thank you for all your help. Regards Mark

    Mark T

  • Emma at Sussex Mortgage Services is a gem! She made my first-mortgage process rather painless (or dare I say it - even a pleasure.) From understanding my needs, my situation, and my thinking very quickly - Emma found me competitive options and expertly progressed my mortgage through to completion; even helping to nudge the estate agents where necessary. Always at the end of the line, even on Saturdays, meant Emma was always swift in responding or quick to get hold of me when necessary. I highly recommend Emma and SMS, and I shall return.

    Ken C, (London to Brighton)

  • Ali; thank you for all your support. The whole team have been invaluable!

    Lucy D

  • Ali; I would like to thank you for all your hard work and making it a fun project. I am so glad that you took our case, I thoroughly enjoyed talking to you. When I'm next in Brighton, I'll definitely pop in a say hello. Thank you for all your support during this process. It made a big difference.

    John & Sharon M

  • Russell; has been fantastic. He is really approachable, knowledgeable and whenever we have contacted him he gets straight back to us and made the whole process as straightforward as possible. Thank you Maria & Chris.

    Maria & Chris M

  • Russell; I would like to thank you for all your help & support in making a dream come true! Your exceptional patience & dedication to your job is outstanding. These words do not adequately express how grateful I am. Best wishes Philomena.

    Philomena M

  • Paul & Paula; Thank you for everything you did for us on our mortgage. Because of your efficiency & hard work we now have a lovely new home within a record turnaround! We will always recommend you. Thank you, Dayna & Roberto.

    Dayna & Roberto